Privacy policy

1. Who we are

This website is run by Jake Parsons and Tom Olney, trading together as FromSendr ("FromSendr", "we", "us"). We are the controller of the personal data described in this policy.

• Address: Worthing, West Sussex. United Kingdom.
• Email: jake@fromsendr.com

2. What we collect

When you book a call. Your name, email address, the time you choose and anything you write in the booking form (for example your brand and website).

When you email or message us. Your name, email address and whatever you include in your message.

When you become a client. Contact and billing details for the people we work with, and the information we need to do the work (for example access to your Klaviyo account).

When you visit the site. Like any website, our hosting provider and the services the pages load from (see section 4) receive technical data such as your IP address, browser and device type, and the pages you request. We don't use analytics or tracking tools to build a picture of you.

3. How we use it, and why we're allowed to

Data protection law requires a "lawful basis" for each use of your data. Ours are:

• Arranging and holding calls, and answering enquiries: taking steps at your request before entering into a contract, or our legitimate interest in responding to people who contact us.
• Providing our services to clients (including invoicing and day-to-day contact): performing our contract with you.
• Keeping accounts and business records: our legal obligations (for example to HMRC).
• Running and securing this website: our legitimate interest in providing a working, secure site.

We don't use your data for automated decision-making or profiling.

4. Who we share it with

We don't sell your data. We share it only with the services we use to run the business, which handle it on our behalf and under contract:

• Calendly (Calendly LLC, USA): our booking calendar. See Calendly's privacy notice.
• Google Fonts (Google LLC, USA): serves the fonts used on this site, so your browser sends your IP address to Google when a page loads. Google does not use this to profile visitors. See Google Fonts' privacy FAQ.
• Google Workspace: our email.
• Netlify: hosts this website.

We may also share data where the law requires it, or with professional advisers where needed.

Following the Instagram link on this site takes you to Instagram, which has its own privacy policy.

5. International transfers

Some of these services are based in, or store data in, the USA. Where that happens, the transfer is protected by the UK-US data bridge (for companies certified under it) or by the UK's approved contract clauses (the International Data Transfer Agreement or Addendum).

6. How long we keep it

• Enquiries and calls that don't lead to working together: 12 months after our last contact, then deleted.
• Client records: for as long as we work together, then 6 years for tax and legal purposes.
• Booking data in Calendly: until we delete it from Calendly, at most 12 months.
• Website logs: as set by our hosting provider, usually up to 30 days.

7. Cookies

This website doesn't set any cookies of its own and doesn't use analytics or advertising tools.

The booking calendar in the "Book a call" section is provided by Calendly. When it loads, Calendly may set its own cookies, which it needs to run the calendar and keep it secure, and possibly others it describes in its cookie notice.

You can block or delete cookies in your browser settings. If you block Calendly's, you can still book by emailing us.

8. If you're a client's customer

When we run email marketing for a brand, we work with that brand's customer and subscriber data (usually in their Klaviyo account) on the brand's behalf. In that case the brand is the controller and we are its processor: we only use the data to do the work it has asked for, under a written agreement. If you're on a brand's mailing list, its own privacy policy applies, and you should contact the brand to use your rights.

9. Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal data we hold about you;
• ask us to correct data that's wrong or incomplete;
• ask us to delete your data;
• ask us to restrict how we use it, or object to us using it (including for any marketing, which we'll always stop);
• ask for data you gave us in a portable format;
• withdraw your consent at any time, where we rely on consent.

To use any of these, email jake@fromsendr.com. It's free, and we'll reply within one month. We may need to confirm who you are first.

10. Keeping it safe

We keep personal data in reputable services with access limited to the two of us, use strong passwords and two-factor authentication, and only keep what is strictly necessary.

11. Complaints

If you're unhappy with how we've handled your data, please tell us first at jake@fromsendr.com and we'll try to put it right. You can also complain to the UK's data protection regulator, the Information Commissioner's Office: ico.org.uk/make-a-complaint or 0303 123 1113.

12. Changes to this policy

We'll update this page if the way we handle data changes, and change the "Last updated" date at the top.